Privacy Policy & Data Protection

Information we collect

Return to Work Navigator is provided by Back to Life, Back to Work for Cancer Survivors. This policy covers the Navigator website and mobile app, including its account, planning, community, and AI tools.

When you create an account, we process your email address, account identifier, profile information, and sign-in information. Authentication is managed by Base44. We also process the information you choose to submit, such as return-to-work plans, energy and mood logs, medical or workplace notes, accommodation requests, drafts, calendar events, resource feedback, and community content.

If you use coaching, support, or resume tools, we process your booking details, contact information, messages, uploaded resume, and job description. Health information is optional: avoid including details you do not want processed by the feature you use.

How we use information

We use information to provide and save your tools and progress, generate the AI assistance you request, arrange coaching sessions, respond to support requests, send enabled reminders, maintain security, and understand how the app performs. Navigator does not sell or rent your personal information.

Service providers and AI processing

Base44 provides hosting, account authentication, database storage, and app services. AI tools send your submitted text, relevant saved context, and any files used by that tool to AI services through Base44 to produce a response. Some AI tools can access your saved journey or meeting information. Personal or health information included in that content may therefore be processed by AI providers; do not assume prompts are anonymous.

Coaching administrators receive booking information. Booking details may be added to the connected Google Calendar and used for meeting arrangements. Email and messaging providers process communications needed to deliver those services. Information you send directly through SMS is also processed by the messaging service and your carrier.

External resource websites have their own privacy practices. Service providers may process information in countries other than your own. We do not promise that every provider has identical retention or model-training practices.

Community content and uploaded files

Community profiles, posts, questions, and reviews are shared according to the feature you use. A display name does not make the content itself anonymous: information you write can identify you. Administrators can access some community, feedback, and booking records for operation and moderation. Do not post sensitive information you want to keep private.

The current resume upload tools store files at public links. Anyone with the link can open the uploaded file, and the resume analysis tool sends it to AI services when you request analysis. Remove unnecessary personal and health details before uploading. Deleting a saved record does not necessarily delete an uploaded file.

Analytics and device storage

Navigator uses Base44 analytics and Google Ads conversion measurement to understand visits and tool engagement. Events can include page paths, clicked control labels, viewed headings, scroll depth, interaction timing, and performance information. These services may process device, browser, network, cookie, or similar identifiers under their own policies.

The app uses browser or device storage for sign-in, preferences, navigation state, cached content, and offline records or drafts. Some information may remain on your device after sign-out. Use device or browser settings to clear stored site data, especially on shared devices; clearing unsynced offline content can remove it permanently.

Security and retention

Navigator uses HTTPS connections, platform authentication, and database access controls. Access depends on the feature and record type. No internet service or device storage is completely secure; Navigator is not an official medical-record system or a replacement for professional medical or legal advice.

Saved information remains available for the features you use until it is deleted or a deletion request is handled. Separate files, AI conversations, provider logs, and backup copies may follow separate retention processes. This policy does not promise immediate removal from every provider or backup.

Your choices and deletion requests

You can manage available profile and notification settings in My Profile and edit or delete content using the controls in each tool. The current Profile deletion control removes supported app records associated with your account; it does not itself remove your sign-in account, public uploads, or separately stored AI conversations.

For access, correction, or a complete account and data deletion request, contact the Navigator team using the Contact page. Identify the account and the information concerned, but do not send passwords or unnecessary medical information. We may need to verify your identity before handling a request. Privacy rights depend on your location.

Text messaging

Return Collective does not share mobile numbers, text-messaging opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. Messaging service providers may process these details to deliver messages. Reply STOP to opt out of customer-care texts, or HELP for assistance; message and data rates may apply.

Policy updates and contact

We may update this policy when the app or its data practices change. The date above identifies the latest revision. For privacy questions or requests, use the Contact page linked below.